When the pressure is on, exceptional teams don’t just respond — they rise. This past year, the Midwest Rockies team did exactly that, stepping up during a critical year-end crunch to deliver results that exceeded expectations and reinforced what makes Smartlink special.
Facing a significant backlog of vendor deliverables for one of our customers, the team took on an extraordinary challenge. It was all hands on deck as they conducted rapid, high-quality technical reviews that cleared more than 500 deliverables in just one month. The pace was demanding, but the outcome was clear: customer expectations were surpassed, timelines were recovered, and trust was strengthened.
What truly set this effort apart was how the team approached collaboration. Rather than relying on traditional review methods, they built a real-time, collaborative bridge that allowed contractors to actively participate in the review process. This innovation transformed what could have been a bottleneck into a streamlined, cohesive, and highly efficient workflow — benefiting everyone involved.
Remarkably, this effort didn’t come at the expense of their existing responsibilities. While maintaining full workloads on their regular projects, the Midwest Rockies team seamlessly partnered with another group to provide essential support during a pivotal phase of the project. Their ability to pivot quickly, work cross-functionally, and stay aligned on a shared goal proved vital to the overall success.
The results speak for themselves. Over the past year, the team increased profit margins by 9%, even amid reduced contracted pricing. Through strong collaboration and a focus on practical, quick-win solutions, they improved efficiency across every phase of their work — a testament to disciplined execution and operational excellence.
At Smartlink, culture isn’t a buzzword — it’s how we show up every day. The Midwest Rockies team exemplifies that culture through their teamwork, adaptability, and unwavering commitment to doing what’s right for our customers and our company. Their performance over the past year is something to be proud of, and a powerful example of what’s possible when talented people come together with purpose.
