Reports To: Program Manager
Department: Infrastructure Development (Net Dev)
FLSA Status: Exempt
Salary: $90-120,000 (firm, dependent on experience)
Location: Remote, but must be local to NY Metro market
Smartlink is dedicated to empowering those who are competitive and aim for the win. Our core values—Creating Customer Fanatics, Innovate and Create, One Team, We Are All In, and Safety Leads to Success—guide every decision we make and set the expectations for every member of our team.
These values are the cornerstone that brings us together, driving a relentless pursuit of excellence. We approach every project, challenge, and opportunity with discipline, focus, and an uncompromising commitment to success. At Smartlink, we believe performance, accountability, and teamwork fuel winning outcomes.
Our path to excellence starts with commitment—to our customers, to our teammates, and to doing the right thing every day. We empower our people with autonomy, responsibility, and support, creating an environment where every team member is encouraged to contribute, grow, and lead.
If you’re driven to compete, ready to take ownership, and excited to make an impact, we look forward to having you join our TEAM.
Job Summary: Oversees all aspects of a project and is the primary point of contact for the
customer. This role ensures the execution of the client needs while delivering profitable results through the forecast, analysis, and management of project budgets. The PM supervises their
team through leadership and support to ensure the progression of the project in accordance with both the customer and Smartlink’s goals.
Essential Duties and Responsibilities:
- Establish and maintain ongoing long-term relationships with clients by driving team to meet the customer goals.
- Conduct and oversee all task delivery and milestones for assigned client projects.
- Negotiate lease agreements in accordance with clients’ standards and procedures.
- Oversee project to ensure the deliverables are in line with clients’ current standards and procedures.
- Develop clear and detailed project plans that are achievable yet aggressive and in accordance with Smartlink’s strategy and business goals.
- Communicate project status to clients through system updates and deployment meetings.
- Deliver consistent, profitable results tied to Smartlink’s financial calendar through the forecasting, analysis, and management of services project budgets.
- Maintain clear understating of customer and sub-contractor contracts, pay points and invoicing systems; ensure project progression by confirming milestones are billed accurately and timely.
- Develop project teams through tactical onboarding of new talent and development of internal talent; train internal disciplines, develop and train team members negotiation skills.
- Act as point of escalation for client and internal team.
- Direct the day-to-day work of team members through the provision of a structure and the creation and articulation of clear and measurable goals.
- Monitor the progress and results of the team, including contractors, and provide timely and effective evaluations and feedback.
- Work with team to maintain an accurate budget for each assigned site through ownership of approval of the cost and billing for all services projects.
- Provide annual, quarterly, weekly, and ad hoc reporting pertaining to services project activity.
- Contribute to Smartlink’s body of knowledge on process design, modeling, execution, monitoring, and optimization.
- Other duties as assigned.
Qualifications and Requirements: To perform in this position successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree or the equivalent combination of education and/or 10 years’ experience in the telecommunications industry.
- Valid driver’s license with a good driving record.
- Strong wireless real estate development skills with experience in multiple scopes.
- Strong leadership and mentoring skills; to include coaching and development of future leaders.
- Strong financial leadership skills and proven experience in the analysis and management of budgets.
- Demonstrated success in developing and managing project teams and programmatic work that involve high levels of collaboration.
- Extensive knowledge of the wireless industry and its practices include leasing, zoning, and construction.
- Ability to thoughtfully provide feedback and adapt behavior to feedback received.
- Result oriented with the ability to balance all business considerations.
- Strong demonstrated ability to prioritize, project management, a commitment to tight deadlines, and problem resolution skills.
- Proven excellence in managing large numbers of details and logistics.
- Strong written and verbal communication with excellent interpersonal and negotiating skills.
- Proficient at MS Office, especially Excel.
- Demonstrated ability to think strategically and align business processes to organizational objectives.
- Excellent judgment and decision-making skills, including maintaining a high level of confidentiality.
- Ability to adapt to a changing environment.
- Project Management Professional (PMP) certification is a plus.
Physical Demands and Work Environment:
- Primarily sedentary work with occasional lifting of up to 20 pounds.
- Exposure to both indoor and outdoor working conditions.
- Moderate travel (<30%) is expected in association with performing this position.